Privacy Info

Who We Are

Xenosmith creates puzzle books and related content. This privacy policy explains how we collect, use, and protect your information when you visit our website or interact with us.

Contact: privacy@xenosmith.com

Information We Collect

1. Email Addresses (When You Provide Them)

We collect your email address only when you voluntarily provide it by:

  • Signing up for new book release notifications
  • Submitting feedback about our puzzle books
  • Contacting us directly via email

What we use it for:

  • Responding to your feedback or questions
  • Sending updates about new puzzle book releases (only if you opted in)
  • Improving our products based on your suggestions

What we DON'T do:

  • We never sell, rent, or share your email with third parties
  • We never send spam or unrelated promotional content
  • We never use your email for purposes you didn't consent to

2. Website Analytics

Our website is hosted on HubSpot, which automatically collects certain technical information when you visit, including:

  • Your IP address
  • Browser type and version
  • Pages you visit on our site
  • Time spent on pages
  • Referring website (how you found us)
  • Device type (mobile, desktop, tablet)

What we use it for:

  • Understanding which content is most helpful
  • Improving website navigation and user experience
  • Identifying technical issues

Cookies: Our website may use cookies (small data files) for analytics purposes. You can disable cookies in your browser settings, though some website features may not work as well.

3. Information in Feedback Forms

When you submit feedback through our website form, we collect:

  • Your comments or suggestions
  • Your email address (if you choose to provide it)
  • Information about which book you're providing feedback on

What we use it for:

  • Improving our puzzle books
  • Correcting errors in future editions
  • Responding to your specific feedback (if you provided an email)

How We Protect Your Information

  • Email addresses are stored securely using industry-standard email service providers
  • We do not store credit card or payment information (handled by Amazon/payment processors)
  • Access to email lists is restricted to authorized personnel only
  • We retain email addresses only as long as you're subscribed or until you request deletion

Your Rights and Choices

Unsubscribe from Emails

Every marketing email includes an unsubscribe link. You can also email us at privacy@xenosmith.com to be removed from our mailing list.

Access or Delete Your Information

You can request:

  • A copy of the information we have about you
  • Deletion of your information from our records
  • Correction of any inaccurate information

Contact us at privacy@xenosmith.com with any of these requests.

Opt Out of Analytics

You can:

  • Use browser settings to block cookies
  • Use browser extensions that block tracking
  • Use "Do Not Track" settings in your browser

Third-Party Services

We use the following third-party services that may collect information:

HubSpot (Website Hosting & Forms):

  • Privacy Policy: https://legal.hubspot.com/privacy-policy
  • Purpose: Website hosting, form processing, analytics
  • Data collected: Website analytics, form submissions

[Your Email Service Provider - e.g., MailChimp, ConvertKit]:

  • Privacy Policy: [Insert link when you choose provider]
  • Purpose: Managing email subscriber list, sending newsletters
  • Data collected: Email addresses, open rates, click rates

These services have their own privacy policies and we encourage you to review them.

Children's Privacy

Our puzzle books may be suitable for all ages, but our website and email lists are not directed at children under 13. We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

International Users

Our website and services use third-party providers (such as HubSpot for website hosting and our email service provider) that may store data in various locations, including Canada, the United States, and other countries. By using our website, you consent to this international data transfer.

For EU Residents: Under GDPR, you have additional rights including data portability and the right to lodge complaints with supervisory authorities.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. We'll post the updated policy on this page with a new "Last Updated" date.

For significant changes, we'll notify subscribers via email.

Legal Compliance

This privacy policy complies with:

  • Canada's Anti-Spam Legislation (CASL)
  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • General Data Protection Regulation (GDPR) for EU visitors
  • CAN-SPAM Act for US recipients

Contact Us

Questions about this privacy policy or how we handle your information?

Email: privacy@xenosmith.com
Website: xenosmith.com

We'll respond to privacy inquiries within 30 days.

Consent

By using our website, submitting forms, or signing up for our email list, you consent to the collection and use of information as described in this privacy policy.